Led the development of a major internal Next.js application, including a React Native Android client, resulting in measurable improvements to operational efficiency. Progressed from intern to full-time IT Analyst, contributing to the development of key internal systems and driving innovation across the team. Collaborated closely with business stakeholders to gather requirements, deliver solutions, and continuously enhance application performance and user experience. Mentored junior team members, introducing best practices in Git, DevOps, and production pipelines.

Delivered exceptional customer service by addressing sales and technical inquiries, effectively resolving billing issues and providing tailored support. Developed strong communication and problem-solving skills in a high-volume retail environment, enhancing customer satisfaction and operational efficiency.